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We have empowered our CBC team to continue to provide the same high level of support, service, and responsiveness to our customer’s needs while working remotely and quickly adapting to this unprecedented situation. As we have previously communicated, and we mean it with all sincerity, we are in this together and we will work through this together.
Unlike most of your other software vendor/providers, your credit report invoice is mostly based on transaction activity. For example, if your credit report activity is down 40% for March, your invoice from CBC for credit report activity will be approximately 40% less (you pay for what you use). However, in addition to making the necessary operational adjustments to continue to support our customers, and despite the drastic decrease in credit report activity, we’d like to announce some interim reductions to our customer’s April invoices (on all accounts that are current with CBC and not past due) as a show of support during these difficult times. They will be as follows:
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